What is precision georouting?
Geographic call routing is the process by which a toll free telephone call is connected to a specific office or business location, based on the geographic origin of the caller. So, a business with 50 stores could connect callers to their closest location using only one toll free number and a precision georouting plan forwarding calls based on zip code, county, mileage, or side-of-the-street boundaries associated with store service areas.
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Why would I use a SmartGEOroutingTM plan to support my advertising initiatives?
A single toll free number with a SmartGEOroutingTM plan can be used for each of your locations nationwide, significantly streamlining your advertising setup costs and promotion management. Toll free vanity numbers can be used to create and amplify brand awareness nationwide.
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How does my GeoPlus SolutionTM improve customer service?
Customers looking to buy want to talk with people who can help them right away. When calling a GeoPlus toll free number, you do not need to interact with a machine in order to talk with sales or service representative in your area.
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Can I use local number advertising?
Local numbers can be integrated into a GeoPlus solution enabling the collection and reporting of important advertising metrics. In this configuration, local versus toll free advertising can be conveniently measured and compared on a market by market basis.
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How does SmartGEOroutingTM work with cell phones?
Mobile phone callers will route according to their assigned phone number just as land line phone calls are routed. Optionally, the GeoPlus system can automatically recognize mobile phone callers and prompt them for their current geographic zip code or area code/exchange information prior to routing their call.
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Can you route by zip code? How does this work with my web site?
SmartGEOmappingTM provides you many options to define your SmartGeoNetworks according to your go-to-market strategy. One method uses SmartZIPmappingTM enabling you to define your service areas along zip code boundaries. We can match toll free routing plans to an existing web based zip code locator scheme helping you to create uniformity in your marketing methods. Dynamic maps with driving directions are also available.
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How can I use an IVR?
Interactive Voice Response (IVR) systems quickly route callers to their desired service option, provide fast access to account data, automate routine business and customer service tasks, and aid in the expert handling of customer requests by passing caller information to the called party. IVR software solutions are implemented to reduce customer hold time, improve customer service, interact with corporate databases, complete customer transactions, route callers to the closest service location, provide voice mail and unified messaging for normal and disaster operations, or collect valuable customer marketing and advertising response data.
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What is Unified Messaging?
Unified messaging enables the integration of traditional voicemail with email. Callers leave a message which may be delivered to an individual’s email or multiple individuals for urgent issues. Sales leads can be dispatched to appropriate email addresses depending on the geographic origination of the call, providing quick delivery of hot sales leads.
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Can you record calls?
Calls may be recorded on demand or continuously. Call recording is an essential method to improving customer service quality and is an important compliance objective for some businesses. Using call recording can significantly improve quality monitoring by management while eliminating the need for “secret shopper” calls.
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What market intelligence can I gain from GeoPlus?
The SmartWEBreportsTM and SmartGISnetTM reporting tools enable you to mine customer sales interaction data obtaining response metrics to advertising, monitoring operation service levels, and obtaining caller name and address information for targeted promotions. The reports reveal caller demographics and customer trends which are used to adjust marketing resources or inform market location analysis.
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How long do you keep my reporting data?
We retain your reporting data as long as you remain a customer unless directed otherwise. This allows your marketing department to easily perform quarter over quarter and year over year analysis reports.
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Can I customize my call routing area?
Yes, we specialize in customized, precision call routing. We use many data sources and tools to help you design your call routing areas and monitor the efficiency of your defined caller response zones.
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How long does it take to make a change to the system?
Simple Ring To Number (RTN) or Time Of Day (TOD) changes are completed within 24 hours. Ordinary mapping and routing schema changes are completed in 3 to 5 business days. IVR changes are completed within 2 to 5 business days depending on the nature of the change. Emergency changes are escalated for immediate attention.
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Can I get Name and Address information on a per call basis?
Yes, the Name and Address report displays your callers’ information, when they called, the location they connected to, and how long they talked. This information can be exported to support follow-up promotions to targets that already know your brand. A 70% hit rate for this information is a typical retrieval metric depending on the profile of your callers.
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What is SmartGISNetTM?
SmartGISNetTM provides web based tools used to view marketing data in a graphical, geospatial view. This view allows you to pan and zoom over your territories viewing clusters of data in varying colors, and running reports based on specific company or demographic criteria. You can integrate your plotted call data with your company’s sales and operational data to visually see marketing and operations metrics invisible in multiple tabular reports.
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What type of businesses do GeoPlus SolutionsTM help?
Any business/organization where the telephone serves as a significant conduit between buyer and seller to initiate a sale or service delivery can benefit from a GeoPlus solution. Businesses that have two or more locations that wish to connect their callers immediately to a specific service location benefit from the flexibility of a GeoPlus solution. Organizations that wish to derive empirical market intelligence to inform future advertising and marketing decisions strategically utilize SmartWEBreportsTM and SmartGISnetTM.
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