Boost ROI by keeping the lines of communication open with your customers.
AdGeo’s Interactive Voice Response (IVR) options feature inbound and outbound call applications that will help you more effectively communicate with your customers and guide them through your sales or service process. Best of all, IVR means your business is always open and active, even when staff is minimal or unavailable. You’ll improve customer satisfactions and have valuable opportunities to boost revenue and ROI.

AdGeo IVR applications and benefits include:

• Automated lead generation – AdGeo will send out an email and an outbound automated phone message to end users notifying them regarding leads. This means that even if a call is missed, there is still an opportunity for sales conversion.
• Welcome messages – Greet every respondent with a friendly, informational message that gives them options to complete their call.
• Order confirmation and fulfillment – Allows callers to review their request or order and helps to ensure order accuracy and quality control.
• Up-selling of additional services – An automated approach to creating awareness – and sales opportunities – regarding additional products and services that might be of interest to your customer.
• Customer contact messages – These targeted outgoing messages inform individuals of problem resolution, request additional information, provide a reminder of an upcoming appointment, or convey other important details.
• Personalization – Every inbound and outbound message has the capability to be personalized. This feature has been proven to increase customer response and customer loyalty – valuable benefits that lead to increased ROI.
• Interactive Voice Response (IVR) interface for mobile routing – An IVR can be used to prompt mobile phone callers for their current zip code/area code/or other exchange information to assist in properly routing their call.